FAQ's

1) Where do I send the payment to for my purchases?

Answer:
Please send your payments to:
Gem Auction Inc.
3812 Sepulveda Blvd. #450
Torrance, CA 90505


2) There are so many great colored gemstones to choose
from, how can I decide which one is right for me?

Answer: Gem Auction TV always emphasizes education
when it comes to making your jewelry and gemstone
purchases. That's why we have our Gem Auction Learning Center
available on line. This way you can research issues such as color, clarity and hardness
prior to investing your money.

3) Are your stones natural?
Answer: Gem Auction TV does not sell any lab created
or synthetic stones.

4) Are the gems I see treated in any way?
Answer: It depends on the type of gemstone. For
example, all Rubies and Sapphires are heat-treated.
And Emerald rough is always oiled before cutting.
However, Tsavorite Garnet has no treatment process
applied to it at all. If you want to learn more about
individual stones and the their treatments please
visit our Learning Center.

5)What size are your rings?
Answer: All of our lady's rings are cast in a size 7 or 8
and all of our gent's rings are cast in a size 10.

Please email to customerservice@gemauction.com if you have any question.